Support
We're here to help.
Support for Zivo: Cash Advance is provided by Rise Digital Financial Corp. Reach us by email or from inside the app.
Contact us
Email support@zivoneobank.com from the email address on your Zivo account. You can also open a conversation from the You tab in the app. Support hours are shown in the app; we answer most messages within one business day.
Manage or cancel your membership
Open the app and go to You → Manage membership. Cancellation takes effect at the end of the current billing period and you keep access until then.
Delete your account and data
In the app open You (your profile settings) → Delete account, or email support@zivoneobank.com. Any open advance must be settled first. See the Privacy Policy for what we retain and for how long.
Advances, fees and payday
The Access Fee, settlement date and total are shown on the review screen before you confirm an advance. You can settle early at any time from the app at no extra cost. Our FAQ explains how Zivo Advance, Zivo Pulse and settlement work.
Linked bank account
Bank accounts are linked read-only through Plaid. If your bank asks you to reconnect, open the app and follow the prompt on the Home screen. You can disconnect a linked account at any time from the You tab.
Security and privacy requests
If you believe your account was accessed without permission, or to request a copy, correction or deletion of your data, email support@zivoneobank.com. We will verify your identity before responding.
Email support@zivoneobank.com · FAQ · Privacy Policy · Terms of Service
Rise Digital Financial Corp · 323 Sunny Isles Blvd, 7th Floor, Sunny Isles Beach, FL 33160